Refund Policy

We strive to ensure all products meet your expectations. In the rare event of an issue, we offer a clear and fair refund policy.

1. Eligibility for Refund:
Refunds are only applicable in cases of:

• Damaged goods received
• Incorrect item shipped
• Non-receipt of the order within the committed timeline

2. Time Frame:
You must raise any refund request within 7 days of receiving the product.

3. Process:
Please contact us at info@goldenexports.co.in with your order number and a brief explanation of the issue. We may request supporting images or documents for verification.

4. Refund Mode:
Refunds will be processed back to the original payment method within 7–10 business days after approval.

5. Non-Refundable Items:
Customized orders or perishable goods are non-refundable unless they arrive damaged or defective.

6. Shipping Costs:
Shipping charges are non-refundable unless the error is on our part.

7. Policy Updates:
Golden Exports reserves the right to update this policy at any time. Please check this page periodically.